Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in Its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at

support@envisagemgmt.com Please note that returns will need to be sent to the following address: 1700 Fasana Rd unit 218, Duarte, CA, 91010

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@envisagemgmt.com

Damages and issues

Please inspect your order upon reception and contact us

Immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the Item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, it the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a Justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@envisagemgmt.com.

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Habitat accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

International orders normally arrive within 3-5 business days of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Pre-Order Period: 

A pre-order with House of Envisage allows you to reserve our exclusive fashion pieces before their official release. Please note, the estimated shipping time for pre-ordered items is 4-6 weeks from the date your order is confirmed.

Shipping Time Frame: Our aim is to dispatch pre-ordered items as soon as they are available. Please allow for a 4-6 week period for delivery to commence. This timeframe accommodates the necessary preparation and handling of your unique order, as well as the shipping process itself.

Order Updates: 

We'll keep you posted about your pre-ordered items. Expect a confirmation email upon initial purchase, a notification when your items are ready for dispatch, and tracking information once your order has been shipped.

Handling with Care: 

At House of Envisage, we pay meticulous attention to the packaging and security of our products. We perform rigorous quality checks to ensure your clothing reaches you in pristine condition.

Delivery Information: 

A tracking number will be provided upon dispatch, allowing you to follow the journey of your House of Envisage package. Please ensure the shipping information provided at checkout is accurate to avoid any delays in receiving your exclusive pieces.

Customer Service: 

If you have any questions or concerns about your pre-order, our dedicated customer service team is always ready to assist. We strive to make your pre-order experience with House of Envisage as smooth and enjoyable as possible.

By placing a pre-order with House of Envisage, you acknowledge and agree to these terms. Please understand that the 4-6 weeks shipping estimate could be subject to changes due to unforeseen circumstances. We greatly appreciate your understanding and patience.